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By Jack J Phillips; Lynn Schmidt

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Extra info for The leadership scorecard

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In turn, they found that best-practice organizations’ leadership development processes are costly undertakings but are seen as worthwhile investments. Measurement and evaluation are ways to determine if the selected leadership development methods are working and if business results are being impacted. It is a way to overcome the leadership development challenges that organizations face. There has been a persistent trend of accountability in organizations all over the globe. Every support function is attempting to show its worth by capturing the value that it adds to the organization.

What data will the leadership scorecard contain? The answers to why, who, what, and when will start to provide information concerning what data will be tracked, compiled, and reported by the leadership scorecard. The leadership scorecard could contain data from a variety of development organizations within the same company, or it could contain data from the leadership development function only. Participant satisfaction, learning, and behavior change data could be tracked, compiled, and reported for all programs or only a designated percentage of programs.

This step involves developing appropriate information in impact studies and other brief reports. The heart of the step includes the different techniques used to communicate to a wide variety of target audiences. In most ROI studies, several audiences are interested in and need the information. Careful planning to match the communication method with the audience is essential to ensure that the message is understood and appropriate actions follow. The leadership scorecard is a useful tool to use for reporting.

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